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Questions that have already been answered in the terms or FAQ, and the upgrade page, such as:
- When will my withdrawal be processed?
- What is the minimum cashout?
- When would you pay if I request now?

will not be responded. If you send a ticket asking any of the above questions, or any other obvious questions similar to them, you will receive the following penalties:
- For the first time, your account balance will be removed as a penalty, without any refunds.
- For the second time, your referrals will also be removed.
- For the third time, your account will be suspended.